System Requirements

ComplyWorks is compatible with the following Internet browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Safari (Mac)
• Opera

We have had no reports of incompatibility on other browsers and generally any up to date Internet browser will work.

Ensure you have enabled Javascript and Session Cookies on your browser. These are typically enabled in all browsers, unless the default settings have been changed.

If your cookies are disabled, one of two things may happen:

• Your logon will fail, even when your email, password and the four digit code are entered correctly. You will receive a message stating that the four digit security code did not match.
• You can log on, but soon afterward you are kicked back to the logon screen. This is most likely because cookies are being deleted by third party software on your computer.

Cookies: What They Do and Why They Are Necessary

What is a cookie?

A cookie is a very small temporary information file that is written to your computer for a website to read helping to keep you moving through the site smoothly. It holds information that reminds the internet site who you are; picture the crumbs of a cookie that hang around while you are eating.

Why does ComplyWorks need cookies?

ComplyWorks is a web-based application; much more than a basic website with hyperlinked documents. In order for you to use the application, the system needs to know who is using it and their desired settings. If it were installed software, the user profile and settings would automatically be saved for future reference. However in a web-based application, such as ComplyWorks, what you see is sent by the server which then forgets about you while it waits for its next request.

How do I enable cookies?

Turning on cookies is slightly different for every Internet browser. If you do not know how to turn on cookies, see your browser's help section, or search the Internet for help: how to enable cookies on [browser name].

My anti-spyware software finds and deletes something called: “known tracking cookies”. Doesn't that mean cookies are bad?

No. In most cases a cookie is only required to maintain your current secure logon session.

A cookie cannot do any of the following:

• extract other information from your computer
• read or write any other web page's cookies
• install, read, write or execute anything on your system
• send unauthorized information

Some websites will use cookies to maintain a history of your activities within their site; they may even look for a cookie from a previous visit. This can be misinterpreted as a threat to your privacy, but its intent is to help you use the website better.

E.g. Consider a website for an online music store. You may shop around the site, and of the various CD titles you looked at, the majority of them were in the Jazz section. The details of the items that you viewed could be stored in a cookie on your computer. The next time you visit that online music store it may read the old cookie and determine from your selections that you like Jazz; based on the cookie information it might display some specials from the Jazz collection in an attempt to tailor your shopping experience to your interests. This is what is known as a tracking cookie, and it can be interpreted as an invasion of your privacy. The website has not gathered any personal information, just details about your retail behaviour. You remain anonymous and benefit through a more personalized shopping experience.

Will it cause a problem if I delete the cookie from my Internet cache after I leave the ComplyWorks website?

No. The cookie is only useful during your logon session, and serves no purpose afterward. It is replaced every time you log on.